Refund policy
📦 Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- Proof of purchase is required
💸 Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued to your original payment method
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
If you need an exchange, contact us at:
👉 support@vinvyra.com (update if needed)
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- If the product is defective or incorrect, we will cover the return shipping
❌ Non-returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Items without original packaging
📩 Contact Us
For any questions regarding returns or refunds:
👉 support@vinvyra.com